Privacy Policy

Last updated: October 18, 2026  ·  Effective date: October 18, 2026

1. Information We Collect

We collect the following categories of information:

Account information: When you create an account we collect your name, email address, and password. If you sign in with Google we receive your name, email address, and profile photo from Google.

Profile information: Information you choose to provide including your zip code (used to find your nearest store in the network), household size, dietary preferences and restrictions, and weekly grocery budget.

Usage data: Recipes you save, import, and cook. Meal plans you create. Grocery lists you generate. Ratings and reviews you submit. Your interactions with Jules AI chef including text and voice conversations.

Pantry and shopping data: Pantry items you add manually or via receipt scanning. Grocery purchases matched through Kroger integration. Receipt photos you upload for pantry population — the image is read once to extract the purchase data and is never written to our storage (see section 6). The extracted items, store name, date and total are retained.

Voice data: If you use voice input to speak to Jules your voice is converted to text via your device's built-in speech recognition. We do not store raw audio recordings or create voiceprints. Text transcripts of Jules conversations may be stored to improve your experience.

Device information: Browser type and version, operating system, device type, IP address, and general location derived from IP address.

Payment information: We use Stripe to process payments. We do not store your credit card number, expiration date, or CVV. Stripe stores payment information and their privacy policy governs how they handle it.

Support communications: If you contact us through the in-app support system we collect your name, email, device information, and the content of your support request.

Taste profile data: If you have enabled taste profile learning we collect signals from your recipe interactions (saves, cooks, ratings, skips) to build a personalized preference profile. You can reset or disable this at any time in Settings.

Founding Family program (optional). If you join the Founding Family beta, we collect: survey responses; the names you ask us to print on shirts and the shirt sizes you choose; your shipping address, confirmed by email before shirts ship; and, only if you choose to send one, a family photo for marketing use with your permission.

Google Calendar (optional, Premium). If you connect Google Calendar, we read only the start times of events on your primary calendar, for roughly a nine-day window around the week you’re planning. We do not read event titles, descriptions, attendees, locations, or organizers, and we do not store any calendar content in our database — we derive only which evenings are busy and discard the rest.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Catered app and its features
• Personalize your experience including Jules AI chef suggestions and recipe recommendations
• Connect to the Kroger API to match your grocery list to real products at your nearest store
• Process subscription payments and manage your account
• Send transactional emails including account confirmations, support ticket updates, and subscription receipts
• Respond to your support requests and resolve technical issues
• Improve and develop new features based on how users interact with the app
• Comply with legal obligations
• Detect and prevent fraud, abuse, and security incidents

We do not sell your personal information to third parties. We do not use your information for advertising to third parties.

We use Google Calendar start times solely to show you which evenings are busy when planning your week, and — when you ask — to add your own meal plan to your Google Calendar as events. Calendar information is never used for advertising, never sold, and never shared except as described in this policy.

3. Information We Share

We share your information only in the following circumstances:

Service providers: We share information with third-party service providers who help us operate Catered. These providers are contractually required to protect your information and may only use it to provide services to us.

• Anthropic — powers Jules AI chef. Conversation content is sent to Anthropic's API to generate responses. Anthropic's privacy policy governs their handling of this data.
• Kroger — grocery product matching and cart integration. Your location and ingredient data are shared with Kroger's API to find products at your nearest store.
• ElevenLabs — text-to-speech for Jules voice output. Text of Jules responses is sent to ElevenLabs to generate audio. Only available if you have enabled voice output in Settings.
• Stripe — payment processing. Your payment information is handled directly by Stripe.
• Google — sign-in (we receive your name, email, and profile photo) and, if you connect it, Google Calendar access as described in Section 1.
• Base44 — app hosting and infrastructure provider. Your data is stored on Base44's platform.
• Shirt fulfillment partners — if you order Founding Family shirts, our printing and shipping providers receive the names to be printed, sizes, and your shipping address, used only to produce and deliver your order.
• Netlify — website hosting for livecatered.com.

Family sharing: If you use the family sharing feature your weekly meal plan calendar and optionally your saved recipe library are shared with family members you have explicitly invited. You control who has access and can revoke access at any time.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of our users.

Business transfers: If Catered is acquired or merged with another company your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your account information and usage data for as long as your account is active. If you delete your account, we delete your personal information within 30 days. AI usage logs are retained for 7 years for billing and dispute-resolution purposes. These records retain your account identifier and, for consent records, your email address, because they exist to resolve billing disputes and verify consent. They are never used for marketing or profiling. Application event logs are de-identified upon account deletion. Recipe ratings and reviews may be retained in anonymized form after account deletion to maintain the integrity of our recommendation system. Support communications are retained for 2 years.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your personal information through your Profile page in the app.
• Correction: You can update your profile information at any time in the app settings.
• Deletion: You can request deletion of your account and personal data by emailing support@livecatered.com or using the Delete Account option in your Profile page. We will process deletion requests within 30 days.
• Data portability: You can export your data yourself at any time from your Profile page in the app. You can also request a copy by emailing support@livecatered.com.
• Revoke consent: You can revoke consent for optional data collection (such as taste profile learning and dietary goal tracking) at any time through the Settings page in the app.
• Disconnect Google Calendar: You can disconnect Google Calendar at any time from your Profile or from your Google Account permissions. Disconnecting stops all calendar reading and syncing immediately; since we store no calendar content, there is nothing further to delete. Meal-plan events already written to your calendar remain yours to keep or delete there.
• Opt out of communications: You can unsubscribe from non-transactional emails at any time using the unsubscribe link in any email or by contacting us.

6. AI Transparency

Catered uses artificial intelligence services to power features including Jules AI chef, social media recipe import, and receipt scanning. Specifically:

• Jules AI chef is powered by Claude, an AI model developed by Anthropic. Conversations with Jules including text and voice input are processed by Anthropic's API.
• Receipt scanning uses Claude AI vision to extract items from receipt photos you upload. Photos are sent to Anthropic's API for processing. Receipt photos are used only to extract pantry items. The image is sent for processing and is never written to our storage — only the extracted purchase data (items, store name, date and total) is retained.
• Social media recipe import uses Claude AI to extract recipe information from URLs you provide.

By using these features you consent to your input being processed by Anthropic. You can opt out by not using these features. Jules voice and microphone features can be individually disabled in Settings.

7. Children's Privacy

Catered accounts require users to be 13 or older. We do not knowingly collect personal information from children under 13, and if we learn we have, we delete it. The app’s household settings record only a count of household members — no names, ages, or member details. In the optional Founding Family shirt program, the adult account holder may supply names to print on shirts and sizes for members of their household, including their own children; this information is provided by and under the authority of the account holder, is used only to fulfill the shirt order, and is not linked to any app profile. Family photos are used in marketing only with the express written permission of the adults pictured and, for any child, that child’s own parent or legal guardian.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using HTTPS, secure password hashing, and access controls limiting who can access user data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information we cannot guarantee its absolute security.

9. Third-Party Links and Services

The Catered app integrates with third-party services including Kroger, Google Calendar, and social media platforms. These integrations are governed by the third parties' own privacy policies. We encourage you to review the privacy policies of any third-party services you connect to Catered.

10. Your Privacy Rights

We do not sell your personal information, and we do not discriminate against you for exercising any privacy right. Regardless of where you live, you may access, correct, delete, and export your data by emailing support@livecatered.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email and by posting a notice in the app. We will update the "Last updated" date at the top of this policy. Your continued use of Catered after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices please contact us:

Email: support@livecatered.com (privacy requests and account deletion) · hello@livecatered.com (general)
Website: livecatered.com
App: Use the Help & Support button in the Catered app