Terms of Service

Last updated: October 18, 2026  ·  Effective date: October 18, 2026

These Terms of Service ("Terms") govern your use of the Catered meal planning application and website operated by Catered ("we," "us," or "our"). By creating an account or using Catered you agree to these Terms. If you do not agree please do not use Catered.

1. Acceptance of Terms

By accessing or using Catered you confirm that you are at least 13 years of age, have read and understood these Terms, and agree to be bound by them. If you are using Catered on behalf of an organization you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Catered is a meal planning application that helps users plan weekly meals, discover recipes, generate grocery lists, and connect to Kroger grocery stores for product matching and cart building. Catered also includes Jules, an AI-powered chef assistant that creates original recipes and provides cooking guidance.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice to users.

3. Account Registration

You must create an account to use Catered. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify us immediately at support@livecatered.com if you suspect unauthorized access to your account.

You may not create an account on behalf of someone else or use another person's account without permission.

4. Subscription Plans and Billing

Free tier: Catered offers a free tier that includes unlimited browsing of the recipe catalogue, unlimited manual meal planning, unlimited manual grocery lists with Kroger pricing, manual pantry entry, saving up to 5 recipes per day, step-by-step cooking mode with timers, and recipe import from links on sites that publish structured recipe data.

Premium: Premium is available for $7.99 per month or $79.99 per year and unlocks sending your grocery list to a Kroger cart, receipt scanning to pantry, voice pantry entry, pantry-based meal suggestions, photo recipe import, AI recipe import from sites without structured recipe data, unlimited recipe saves, family sharing, calendar sync, the “Plan my week” AI planner, and voice input and output. Premium includes 20 AI credits per month, which the AI planner and voice consume. The free tier includes no AI credits.

Premium + Jules: Premium + Jules is available for $11.99 per month or $119.99 per year and includes everything in Premium plus access to Jules, the AI chef — including original recipes on demand and budget meal plans priced at a store near you — subject to the monthly AI credit allowance described below. Premium + Jules includes 200 AI credits per month.

Free trial: New accounts receive a 30-day trial of Premium + Jules, including 200 AI credits, at no charge and without a payment method. At the end of the trial the account moves to the free tier unless you choose a paid plan. Nothing is deleted when a trial ends.

AI credits: Certain AI features consume monthly credits in addition to any plan access. Credits refill monthly on the day your plan started, in your local time zone, and do not roll over. When your credit balance reaches zero, affected AI features are unavailable until your credits refill or you move to a plan with a larger allowance. Credit allowances by plan are stated above and may change with notice as described under Price changes.

Annual billing: Annual plans are billed once per year in advance and include the equivalent of two months free compared to paying monthly.

Billing: Subscriptions are billed in advance — monthly for monthly plans, annually for annual plans. Your subscription automatically renews unless you cancel before the renewal date. You can cancel at any time through your Profile page in the app.

Refunds: All payments are non-refundable except where required by law. When you cancel, your subscription remains active through the end of the period you've paid for, and you will not be charged again. If you believe you were charged in error, or a charge was made without the account holder's authorization, contact support@livecatered.com — we review these case by case.

Price changes: We may change subscription prices with 30 days’ notice. Continued use of Catered after the price change takes effect constitutes acceptance of the new price. Price changes do not apply to the Founding Family rate. Members who earn the founding rate by completing all six beta check-ins keep it for as long as their subscription remains active. If the subscription is cancelled or lapses, the founding rate ends, and any later subscription is at standard pricing. The founding rate fixes the price only; features and monthly credits follow the then-current Premium + Jules plan.

Founding Family Program: Catered's founding beta is available to the first 100 founding families and applies to the Premium + Jules plan only. Founding members receive 8 weeks of full Premium + Jules access at no charge, with 200 AI credits per month. No payment is taken during the beta period.

Founding Family requirements and benefits: Participation requires completing a short survey at signup and 6 in-app check-ins of approximately 5 questions each — the first within 14 days of joining, then one per week. Upon completing all 6 check-ins, a founding member earns two benefits. First, a founding subscription rate of $5.99 per month or $59.99 per year for as long as the membership remains continuously active; if the subscription is cancelled, the founding rate ends and rejoining is at the standard price then in effect (currently $11.99 per month). The founding rate fixes the price only; plan features and credit allowances follow the Premium + Jules plan as it stands from time to time. The rate is applied automatically at checkout to the account that earned it and is not transferable; there is no promotional code. Second, personalized apparel for the immediate household, up to 6 items per household, with shipping details confirmed by email before dispatch. Benefits are earned on completion of the requirements above and are not provided at signup.

5. Acceptable Use

You agree to use Catered only for lawful purposes and in accordance with these Terms. You agree not to:

6. User Content

Catered allows you to create, upload, and share content including recipes, meal plans, and support communications. You retain ownership of content you create. By submitting content to Catered you grant us a non-exclusive, royalty-free, worldwide license to use, store, and display that content for the purpose of providing the service.

You represent that you have the rights to any content you submit and that your content does not infringe the intellectual property rights of any third party.

Recipes imported from third-party sources (social media, recipe websites) remain the property of their original creators. Catered's import feature is provided as a convenience tool and you are responsible for ensuring your use of imported recipes complies with the original creator's terms.

7. AI-Generated Content

Jules AI chef creates original recipes and cooking guidance using artificial intelligence. AI-generated recipes are provided for informational and inspirational purposes. We make no warranty that AI-generated recipes are safe, suitable for your dietary needs, or free from errors. Always use your judgment when following cooking instructions and consult a medical professional or registered dietitian for dietary advice specific to your health situation. You are responsible for confirming that any recipe, ingredient, or substitution is safe for everyone who will eat it. Always verify allergens and dietary restrictions against product packaging and your own knowledge at the point of use — AI-generated content can be incomplete or incorrect and must not be relied on for allergen safety.

You own recipes and content created with Jules' assistance when saved to your account.

8. Third-Party Integrations

Catered integrates with third-party services including Kroger, Google Calendar, and social media platforms. Your use of these integrations is subject to the third parties' own terms of service and privacy policies. We are not responsible for the availability, accuracy, or content of third-party services.

Kroger product prices and availability are provided by Kroger's API and may not always reflect actual in-store prices. Always verify prices at checkout.

9. Family Sharing

The family sharing feature allows Premium subscribers to share their meal plan calendar with linked accounts. Family viewers access a read-only version of the Premium user’s meal plan and may submit meal requests, which only the account holder can accept. The Premium account holder is responsible for the use of their shared meal plan by linked family members including any minors.

10. Account Deletion

You may delete your account at any time through the Profile page in the app or by contacting support@livecatered.com. Upon account deletion your personal data will be deleted within 30 days, except for the billing, usage, and consent records we retain for accounting and dispute purposes, as described in the Privacy Policy’s retention section. Subscription fees already paid are non-refundable upon voluntary account deletion, except where a refund is required by law.

11. Intellectual Property

The Catered name, logo, app design, and original content are owned by Catered and protected by intellectual property laws. You may not use our trademarks, logos, or branding without our prior written permission.

12. Disclaimers

Catered is provided "as is" and "as available" without warranties of any kind either express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

Nutrition information displayed in Catered is provided for informational purposes only and is sourced from third-party databases. It may not be accurate for all ingredients and preparations. Do not rely on Catered for medical or dietary advice.

Grocery prices shown in Catered are estimates based on Kroger's API data and may not reflect actual prices at checkout due to regional variation, product availability, or timing.

13. Limitation of Liability

To the maximum extent permitted by law Catered shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of data, revenue, or profits arising from your use of or inability to use the service. Our total liability to you for any claims arising from these Terms or your use of Catered shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Catered and its officers, directors, employees, and agents from any claims, damages, losses, and expenses including reasonable legal fees arising from your use of Catered, your violation of these Terms, or your violation of any third-party rights.

15. Dispute Resolution — Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

15.1 Informal resolution first. Before filing any claim, you agree to contact us at support@livecatered.com and give us 30 days to work with you to resolve the dispute informally. Most concerns can be resolved this way, quickly and at no cost.

15.2 Agreement to arbitrate. You and Catered agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Catered service, or your use of the service that cannot be resolved informally will be resolved by binding individual arbitration, rather than in court, except as provided in Sections 15.4 and 15.5 below. This agreement to arbitrate is governed by the Federal Arbitration Act.

15.3 Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted by a single arbitrator, in English. Unless you and Catered agree otherwise, any arbitration hearing you attend will take place remotely by videoconference or, at your election, in the county where you live. Payment of AAA filing, administration, and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules; if your claim is for less than $10,000, Catered will pay the portion of those fees that exceeds the amount you would pay to file the claim in small claims court. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.4 Small claims carve-out. Either you or Catered may bring an individual claim in small claims court in your county of residence or in Lexington County, South Carolina, instead of arbitration, so long as the claim qualifies for small claims court and proceeds only on an individual basis.

15.5 Exceptions. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for claims relating to intellectual property, unauthorized access to the service, or data security, or from reporting concerns to any federal, state, or local government agency, which may pursue relief against us on your behalf as the law allows.

15.6 Class action waiver. You and Catered each agree that any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) must proceed in court, and the remainder of this arbitration agreement remains in effect.

15.7 Your right to opt out. You may opt out of this arbitration agreement and class action waiver within 30 days of the date you first accept these Terms, by emailing support@livecatered.com with the subject line "Arbitration Opt-Out" from the email address associated with your account, stating your name and that you opt out of arbitration. Opting out will not affect any other part of these Terms, and no one will treat you differently for opting out. If you do not opt out within 30 days, this arbitration agreement will be binding on you and Catered.

15.8 Changes to this section. If we change this Dispute Resolution section after you first accept these Terms, you may reject the change by emailing support@livecatered.com within 30 days of the change taking effect, in which case the version of this section you previously accepted will continue to apply.

15.9 Severability. Except as stated in Section 15.6, if any part of this Dispute Resolution section is found unenforceable, the remaining parts will remain in full force and effect.

16. Governing Law and Venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws rules. Subject to Section 15 (Dispute Resolution), any dispute not subject to arbitration — including small-claims actions under Section 15.4, claims under Section 15.5, arbitration opt-outs under Section 15.7, and proceedings to confirm or enforce an arbitration award — will be brought exclusively in the state or federal courts located in Lexington County, South Carolina, and you and Catered consent to personal jurisdiction and venue there.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice in the app at least 30 days before the changes take effect. Your continued use of Catered after the effective date constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms should be directed to:

Email: hello@livecatered.com (general) · support@livecatered.com (account & billing)
Website: livecatered.com
App: Use the Help & Support button in the Catered app